Not sure how to begin your project?
You're not alone. Many organizations struggle in this area. As a performance support expert, USERTECH/Canterbury can help you determine the needs of your users and design a support program that addresses those needs.

We typically begin by thoroughly assessing the level of change that your business and employees are undertaking. This assessment culminates in an End User Support Strategy (or blue print) that is used to manage the change, minimize the impacts associated with the change, and provide recommendations to ensure that your employees have the skills and the confidence they need to perform their jobs and associated roles.

Our assessment (or analysis) takes into consideration the following factors:

Business Goals
Audience Characteristics
Training objectives
Organization demographics
User acceptance
Turnover rate
Training and deliver environment
Implementation of best practices vs. degree of change to existing system procedures and business processes
Technology customizations or enhancements
Technical readiness and media options

Starting with a thorough assessment will ensure that your investment in change, whether it be system or performance related, pays off!